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Patient Resources for Chiron Health Video Visits

Ditch the Drive - Schedule a Video Visit

07 Dec

Frequently Asked Questions - Video Visits


Video visits with Chiron Health are easy and convenient, but we still receive questions from time to time.

Here are our most common questions and answers.

Why should I see my doctor on a video visit instead of in person?

Video visits allow you to conveniently meet with your doctor over secure video chat. This keeps you out of the waiting room and saves you a trip to the doctor’s office.

Will I receive the same quality care as an in-person appointment?

For appointments that don’t require a physical examination, video visits through the Chiron Health platform are just as effective. Rest assured, your doctor will only recommend a video visit when it’s appropriate.

Where should I be located for my video visit?

Most patients prefer to be in their home or office, but any quiet, private location works well.

What equipment will I need?

You will need either an iPhone or iPad, or a desktop or laptop computer with a webcam and microphone. You can’t use your Android device yet, that’s coming soon!

How much will my video visit cost?

These appointments are typically covered by your regular health insurance – you’ll be charged the same co-pay as an in-person visit. Alternatively, check with your doctor’s office about a self-pay option.

What types of appointments are good for video visits?

Most doctor appointments that do not require a physical exam are great candidates for video visits. Contact your doctor’s office to be certain and view our blog on this topic here.

How do I schedule a video visit?

Contact your doctor’s office to request and schedule a video visit appointment, just like requesting a normal in-office visit.

How do I join a scheduled video visit?

Create and log into your Chiron Health account. Next you will see a green, 'Start Appointment' button 15 minutes before your scheduled video visit appointment.

What if I have technical questions?

Chiron Health offers technical support for patients. Simply send us a chat within the platform or give us a call: 800-768-8131

Have more questions about video visits? View our Patient Resources page.